Privacy Policy Effective Date: September 25, 2026

This Privacy Policy describes how Couch Cleaning Chicago INC DBA Mattress Cleaning Chicago ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or book our services. We are committed to safeguarding your privacy and ensuring your personal data is handled securely in strict compliance with federal laws and Illinois state regulations.

1. Information We Collect

We collect data you directly provide to us to facilitate your service, as well as automated data collected to improve our website functionality and local marketing.

• Personal Contact Information: Your name, exact service address, email address, and phone number provided when requesting a quote or booking a cleaning appointment.

• Billing & Payment Data: Payment card information and billing addresses, which are processed securely through our designated third-party payment gateways.

• Property & Service Details: Information regarding the specific mattresses, furniture, rugs, or property conditions relevant to completing your requested services safely and effectively.

• Automated Tracking & Cookies: We collect IP addresses, browser types, and usage data via cookies to optimize website performance and track the effectiveness of our Google Ads and marketing campaigns.

2. How We Use & Share Your Information

We strictly prohibit the sale or renting of your personal data to data brokers or unrelated third parties. We use and share your information only to operate our business and fulfill our service commitments:

• Service Fulfillment: Routing our technicians to your home or business and managing your specific cleaning work orders.

• Customer Communications: Sending automated appointment reminders, dispatch notifications, invoices, and post-service satisfaction requests.

• Targeted Advertising: Utilizing local marketing tools (such as Google Local Services Ads) to reach customers in the Chicago area.

• Trusted Third Parties: Sharing essential data with vetted service providers, such as our CRM software, scheduling applications, and payment processors, who are contractually bound to keep your information confidential.

• Legal & Safety Obligations: Disclosing information when legally required by federal or Illinois authorities, or to protect the safety and legal rights of our technicians, staff, and company.

3. Data Security & Your Rights

We implement industry-standard administrative and technical safeguards to prevent unauthorized access, alteration, or disclosure of your personal information.

• Access Control: Your physical address and contact details are restricted exclusively to the dispatch team and the specific technicians assigned to your cleaning job.

• Data Rights: You retain the right to request a copy of the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your profile (subject to our federal and state tax record retention requirements).

• Communication Opt-Out: You may opt out of receiving promotional emails or SMS messages at any time by utilizing the "unsubscribe" link or replying "STOP" to text messages.

4. Illinois Privacy Rights & Contact Information

We operate in full compliance with the Illinois Personal Information Protection Act (PIPA) (815 ILCS 530/), which dictates that businesses must maintain reasonable security measures to protect consumer records. In the highly unlikely event of a data breach compromising your unencrypted personal information, we will notify you and the Illinois Attorney General promptly as required by state law. Furthermore, we comply with the federal Telephone Consumer Protection Act (TCPA) by securing your consent before sending automated appointment reminders via SMS.

Contact Us If you have any questions, disputes, or requests regarding this Privacy Policy or your personal data, please contact our administrative team:

• Company: Couch Cleaning Chicago INC DBA Mattress Cleaning Chicago